Your information, handled with care

This policy describes how Green Capridge (“we”, “us” or “our”) gathers, uses, stores and safeguards personal data when you browse our website, create an account or use our trading and support services. It complements the Terms of Use and covers visitors as well as registered users.

Personal data we may receive

We may receive your given and family names, contact information — such as your email address and telephone number —, country of residence, IP address, selected technical connection details, account settings, and information provided in forms, to support staff, or as part of payment verification. Certain details are needed to open an account and administer deposits or withdrawals, while other data helps secure access and keep the service running reliably.

How we use personal information

• Create, verify and administer your account
• Give you access to the platform, charts and support team
• Satisfy legal and compliance duties, including anti-fraud measures
• Strengthen service reliability, identify misuse and secure sessions
• Deliver important account messages, including deposit updates and scheduled maintenance notices

How we safeguard your information

We use technical and organisational safeguards suited to the risks identified, including SSL-encrypted communications, permission controls, records of sensitive actions and, where available, two-factor authentication. No safeguard can provide absolute protection, so please contact [email protected] without delay if you notice an unfamiliar login or activity.

Your choices and data rights

Where permitted by applicable law, you may ask to access, correct, restrict or erase your personal data, or object to particular processing activities. Email your request to [email protected] with the subject “Request to exercise my rights” and provide the email address linked to your account. We may reasonably verify your identity before handling the request.

How long we keep data and who helps us

We keep information for as long as needed to deliver the services, fulfil legal duties and address possible disputes. Selected providers — including hosting, payment and transactional messaging providers — may process information for us under contractual directions and suitable security standards.

Cookies and information linked to sessions

The website may use cookies and comparable tools to keep you signed in, flag possible security events and produce combined audience insights. You can restrict some cookies through your browser, although this may affect functions such as login and saving your preferences.

Questions about your privacy?

If you have questions about this policy or want to exercise your rights, please write to [email protected]. We will seek to respond clearly within a reasonable period, subject to any checks that may be required.